QualityAutomation
I build investigation-grade QA systems for teams that need fewer repeated failures, cleaner evidence, and faster corrective action.
Four modules. One evidence loop.
I connect quality engineering, customer-service systems, structured investigations, and RCA into one practical operating model for teams that need the truth faster.
Quality
QA systems, test strategy, quality gates — from unit tests to UAT sign-off pipelines.
Customer Service
Complaint workflows, support escalation, SLA systems. Built Solvio (multi-tenant SaaS, 4 locales).
Investigations
Structured investigations with evidence chain, step-by-step findings, audit-ready reports.
Root Cause Analysis
ITIL/SRE-grade RCA. Find the cause once, prevent recurrence forever. Minimum fix, maximum effect.
Shipped systems, not slideware.
Production surfaces across complaint management, multi-agent operations, compliance checks, workflow automation, and customer service infrastructure.
Agent SDK Teams
8 autonomous agent teams, 37 subagents with per-team budgets. Deploy · QA · security · billing · migration · social · i18n · incident.
DocVerify (DoP)
AI document compliance checker. Automated review pipeline, PDF extraction, n8n backend orchestration.
From signal to corrective action.
The operating model is simple: capture evidence, isolate the root cause, ship the smallest durable fix, and keep monitoring until recurrence drops.
Investigate
Evidence-first. No assumptions. Logs, metrics, user interviews — whatever it takes to understand what actually happened.
Find root cause
5-whys, fishbone, contributing factors mapped. The symptom is rarely the cause. I don't stop at the first plausible answer.
Design minimum fix
Smallest change that prevents recurrence. No gold-plating, no surrounding cleanup — just the root cause addressed.
Automate what's worth it
Not everything should be automated. Automate the parts that are cheap to automate and expensive to do manually. Leave the rest for humans.
About me
“I don’t automate first. I investigate first. Find the root cause, design the minimum fix, then automate only what’s worth automating.”
I build production systems for teams that can’t afford hand-waving. My work sits at the intersection of quality engineering, customer service operations, and investigation methodology.
The flagship is Solvio (solvioplatform.com) — an enterprise complaint portal serving four languages across multi-tenant infrastructure. Alongside that I run a framework of autonomous agent teams (Agent SDK Teams: 8 teams, 37 subagents) and consult on quality, customer service, and root cause analysis for technical leaders who need evidence before action.
My bias: find the cause once, prevent recurrence forever. I don’t ship gold-plated fixes. I don’t automate what humans should still judge. I don’t write postmortems that blame individuals.
Work with me
Three ways to engage. All start with a short call to make sure the work is actually the right fit.
Audit
Fixed scope, fixed price. Quality audit, RCA of a specific incident, or investigation of a system concern.
- Written report
- Evidence archive
- Prioritized action list
- Optional walkthrough
Sprint
Build or rebuild a specific system — customer service workflow, QA pipeline, investigation framework, or automation surface.
- Production system
- Documentation
- Runbook
- Post-ship 30-day support
Retainer
Ongoing advisory / embedded engineering. On-call for investigations, continuous quality improvement, system reviews.
- Async advisory
- Weekly sync
- Priority investigation slots
Start a conversation
Tell me what you’re working on. I reply within 24 hours on weekdays. If it’s urgent, say so.